OUR POLICIES

DEPOSIT:

Unlike most rental companies who require at least 50% as a deposit with the balance due 30 or more days prior to arrival, we require a small deposit by credit card, with the balance due at check-in. We accept Visa, Master Card, Discover, American Express, personal check and cash. A deposit is required for every reservation and we must have a credit card on file. A confirmation will be emailed (or mailed upon request) when a reservation is made and the deposit is paid

CANCELLATIONS & REFUNDS:

We have one of the most flexible cancellation policies on the Island. If you cancel more than (5) weeks prior to your date of arrival, you can either get a refund, minus a 10% reservation fee (10% of total rental) or keep the entire deposit for a future stay. If you cancel within (5) weeks of your arrival date, we will keep the entire deposit for a future stay. The future stay must occur within two years of original date of arrival or deposit will be forfeited.. We cannot offer refunds for bad weather, hurricanes, early departures or problems beyond our control

MAINTENANCE & CLEANING ISSUES

Although we have a very high standard of maintaining our villas and keeping them extra clean…sometimes appliances malfunction and made need to be repaired. And on some infrequent occasions additional touch up cleaning may be requested by guest. We will do everything possible to correct these problems as soon as they are reported. However we cannot offer discounts in the rare event one of these issues may occur.

CHECK-IN & CHECK-OUT

Check-in is at 4:00 pm. Please let us know if you will be arriving early and we will try to have your property ready earlier. If you will be arriving after-hours, please let us know so that we can give you our late check-in instructions. Check-out is at 10:00 am. Late check-outs must be approved by the office

PETS:

The majority of our rental properties do not permit pets of any kind. If a pet is found in your property, there will be a $500 fee charged to the credit card on file for extra cleaning. If you are renting a pet-friendly property, pet information must be noted on your reservation and a nonrefundable pet deposit may be required

VALUABLES:

We will not be held responsible for any lost money or valuables left on the property during occupancy or at departure. Take all necessary precautions to protect your belongings and make sure you have all your personal items with you when you depart

DESCRIPTIONS:

All properties are individually owned and decorated – interior furnishings and decor may vary from published information.Specific units, floor levels, bedding requirements, etc. should be requested at time reservation is made and noted on your confirmation

WHATS INCLUDED:

You will have all of the conveniences of home in your rental. The kitchen will be fully stocked with all of the eating and cooking utensils you will need. A starter supply of soaps, detergents, toilet paper and paper towels are provided. We can recommend local stores to buy additional supplies. Bed and bath linens are included, but you will need to bring your own beach towels and blankets. While kitchens will have coffee makers, you will need to bring or purchase yourown filters and coffee. Our rental properties do not have items like salt/pepper, aluminum foil or ziplock bags

RATES & SPECIALS:

Only one discount or promotion per reservation. To be eligible, you must mention it at time reservation is made and it must be noted in the special request section of your confirmation. Non-discounted reservations have priority over all others pertaining to requests or villa upgrades and substitutions

CLEANING:

Your property will be cleaned before your arrival and after your departure. It will not be cleaned during your stay unless you arrange for cleaning through our office for an additional fee. Bed and bath linens are provided. There will either be a washer and dryer in the property or coin-operated washers and dryers available on the property

INTERNET & PHONES:

All of our properties are individually owned and providing internet service is up to each owner. If internet service is required, please mention it at time of booking. Some of our rentals do provide internet – please check with our office for information and passwords. Otherwise, our office provides free wireless internet during business hours. We invite you to bring your own computer or you can borrow one of ours. For your convenience, we also have a wireless printer for your printing needs

RENTAL ITEMS:

Rental items, such as cribs, high chairs, strollers and roll-away beds are available for
rent. Our office can handle the rentals of any items needed – please give at least three days notice during the summer as some items sell out quickly. If you prefer to rent your own items, we recommend Island Cruisers (843-785-4321) or Baby’s Away (843-681-8722)

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